Everything You Need to Know About Our Vending Machines
Find detailed answers organized by product and topic — from ordering and shipping to technical specs and after-sales support.
The MOQ is 1 unit. We support sample orders so you can test the machine before committing to larger quantities.
We currently offer three models for different scenarios:
We accept bank transfer (T/T), letter of credit (L/C), and Western Union. Standard payment terms: 30% deposit upon contract signing, 60% before shipment, and 10% after installation and commissioning.
Yes, we offer full OEM/ODM services. You can customize the machine exterior, UI interface, and packaging with your own branding. Minimum customization order is typically 1 unit.
Standard production time is 15–20 days after order confirmation and deposit receipt. Custom orders may require additional time depending on the scope of customization.
Shipping times vary by destination:
Yes, we offer DDP shipping to most countries. The DDP price includes shipping, customs duties, taxes, and final delivery to your address — no additional charges on your side.
The machine supports multiple voltage standards:
Standby power: 500W. Processing power: up to 3000W. We recommend a dedicated circuit with a residual current device (RCD).
Machine dimensions (WM980): 132cm × 195cm × 67cm. Net weight: approximately 300kg. We recommend at least 50cm clearance on all sides for operation and maintenance.
Flavors: Milk, banana, strawberry, blueberry, apple, grape (6 flavors). Sugar granules are 1.2–1.7mm, 6 colors, no powder.
Patterns: 36 cotton candy designs currently available, with more being added regularly.
Flavor and shape configurations can be adjusted via the backend management system at any time.
Yes, the machine requires internet for mobile payments, remote monitoring, data analytics, and software updates. It supports both WiFi and 4G connectivity. A stable WiFi connection is recommended for best performance.
The machine supports coin, cash, card (NFC / contactless), and mobile payments (Apple Pay, Google Pay, WeChat Pay, Alipay). Payment module configuration can be customized based on your market.
Wider Matrix 980 (4×2kg tanks): approximately 200–300 cotton candies per day.
Wider Matrix 980 Plus (4×3kg tanks): approximately 400–500 cotton candies per day.
Sugar consumption: approximately 28–30g per candy. Selling price: $3–5 per candy. Profit margin: 85–95%.
Actual output varies based on foot traffic, operating hours, and selected shapes.
Maintenance is minimal:
We provide a detailed maintenance manual and video tutorials.
Two options:
First-month raw materials are included free with every machine purchase. Wholesale pricing available for ongoing supply.
Remote support + spare parts by air; local on-site service only when necessary.
Our machines hold CE, FCC, and RoHS certifications. All food-contact materials are food-grade compliant. Certificates are verifiable and available for inspection. Additional destination-country certifications can be arranged upon request.
Yes, we build machines according to your requirements — USA, EU, or other standards, including voltage and plug type.
The machine supports iPhone, Samsung, and other popular models. New phone models are typically added within 20 days of official release.
Each machine comes with tools and spare parts. Blank cases and ink need to be purchased separately based on your volume.
Yes, we will help you customize the machine appearance with your branding. Just share your requirements and we will handle the rest.
i1600u1 Printhead Version: Industrial-grade UV printhead — 3× faster print speed, 4× longer lifespan, 2× higher clarity. Stock capacity: 1,025 cases. Supports lossless upgrade to i3200 printhead (+$680).
F1080 Version: Budget-friendly with Epson F1080 printhead. Stock capacity: 1,020 cases. Optional warehouse recognition feature available (+$350).
Regular case: $1.50 each (as low as $1.30 for 8,000+ units). Magnetic case: $2.50 each (as low as $2.10 for 8,000+ units). Material: TPU+PC.
i1600u1 version: 4-color UV ink set — $100, prints 1,500–1,800 cases. Approximately $0.05–$0.06 per print.
F1080 version: 6-color UV ink set — $160.
$1.55 for a regular case, $2.55 for a magnetic case (including blank case + ink).
Currently, only our proprietary cases are supported. They are specially manufactured to ensure print quality and stable operation. Third-party cases cannot guarantee material quality, size accuracy, or thickness consistency.
We will not raise prices without prior notice. In fact, pricing should decrease over time, not increase. We can establish fixed pricing agreements for long-term partners. New phone case models are also continuously being developed.
Model: WM880. Dimensions: 134cm × 99cm × 220cm. Power: 410W. Voltage: 110V–220V. Display: Video & Poster advertising screen.
Normally approximately 1 minute 20 seconds per print.
Yes, there is no overheating issue as the process is UV printing only — it generates minimal heat.
Coin, cash, card payment (NFC, smartphone contactless payments).
Internet is required for uploading and downloading designs, and for remote management. The payment system has its own built-in connection, so payment processing is not affected if the main internet connection is lost.
We use a proprietary printing chip and software that runs printhead cleaning automatically or at configurable intervals to ensure consistent color accuracy and alignment.
Automatic printhead cleaning, alignment control, and remote diagnostics help maintain stable operation. The system runs self-checks at configurable intervals, and our team can monitor machine health remotely to proactively address issues before they affect production.
Typically 2 months total: 15 days for production + 45 days for shipping (DDP).
About 1 hour is sufficient. We provide video guidance — you only need to cut some fixing cables. The machine is essentially ready to use after unpacking.
built-in wheels make short-distance movement easier; at least 2 people or proper equipment are recommended.
Spare parts are shipped by air and typically arrive within 3–5 days. You can use the included spare parts from the package while waiting.
1-year warranty with lifetime technical support. During the warranty period, non-man-made damaged parts are shipped by air at our cost. Each machine includes tools and spare parts in the package.
We use DingTalk for support — text and video guidance primarily. WhatsApp is also available for video calls. Our engineer team provides 24/7 support across 3 shifts per day. Most software issues are resolved remotely within 1 hour.
We receive error notifications automatically. Our team contacts you in the support group, and most issues are resolved within 30 minutes. If a part needs replacement, use the included spare part while the replacement arrives by air in 3–5 days. Software issues are typically fixed remotely within 1 hour.
Yes — we provide unboxing videos, setup guidance, and ongoing support via a dedicated support group. YouTube tutorials are also available for step-by-step instructions.
Weekly maintenance is sufficient. The machine has an auto-clean function and requires minimal maintenance — mostly reloading blank cases and ink.
You don't need to visit the machine every day. Only when the machine notifies you that inventory is running low. Otherwise, weekly checks are sufficient.
Based on customer data, the machine cost alone pays back in approximately 2.5 months. Including rent and electricity, the full ROI is typically 3–3.5 months.
Yes, you order blank cases and ink directly from us. We provide continuous supply and are always developing new phone case models.
The WM520 features an upgraded XP600 printhead (upgraded from the original L805), offering improved print accuracy, faster print speed, and extended printhead lifespan.
Images are uploaded via website integration. The machine has an API that can connect with your website backend for seamless order processing.
Yes, there is an API available and it can integrate with your website. No standalone app is provided, but the API enables full integration with your own app or website.
Yes, integration with website backends, cloud queues, and order management systems is fully supported.
Wi-Fi, Ethernet, and 4G/5G are natively supported.
Yes, fleet management is supported — you can monitor and manage multiple machines from a single dashboard, including stock levels, errors, sales, and usage statistics.
Yes, the machine supports order queuing with a configurable queue limit. The queue capacity is 10 orders.
Production time varies by puzzle size and complexity. The machine supports efficient end-to-end production from image upload to finished puzzle.
File size: 200KB to 20MB. The machine includes built-in image enhancement, cropping, and AI upscaling capabilities.
No automated content filters are built in, but a warning message displays the content policy to users.
No, packaging is not automated. The finished puzzle needs to be manually packaged and posted. The machine can add watermarks to prints.
Based on existing operators' data, the payback period ranges from 1.5 to 3 months.
No, there are no recurring software fees or licensing fees.
Production time plus international shipping. Specific timelines depend on destination and order quantity.
Yes, operator training is provided and setup guidance is included with every machine.
1-year warranty is included with each machine.
3–5 years. The printer head needs to be replaced periodically. Replacement printer head costs approximately $300.
Cleaning printer heads regularly. Maintenance can be done locally.
Spare parts are shipped from China. Average delivery time for parts is 3–5 days by air. Remote technical support is available 24 hours in English and Chinese.
Downtime depends on the part, but typically 3–5 days to receive the replacement package.
Yes, territorial exclusivity is available.
Yes, both distributor and master licensee arrangements are welcome.
Yes, full rebranding is supported.
Yes, we can sign an NDA covering commercial discussions, business models, and customer data shared during integration.
Image data is deleted after 24 hours. Data is processed and stored on local servers. The system is GDPR compliant. Sales and usage data collected from machines is used for machine operation, service support, and analytics; marketing use only with customer authorization.
Yes, the machine can pull orders directly from Shopify, WooCommerce, and custom backends.
Yes, webhook support is available so your system receives real-time notifications when an order is queued, in production, and complete.
The machine can add watermarks to prints. Custom packing slips and shipping labels are not printed alongside the puzzle.
New features, sizes, and materials are planned. Both hardware and software are under continuous development.
Updates are delivered remotely — no on-site visit required.
Yes, all future firmware and software updates are provided at no additional cost.
Our team is ready to help you find the right solution for your business.
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